Frequent questions
Shipping
We send all our shipments with Postnord. For lower weight shipments, shipping is done via postage stamp, for slightly higher weight shipments, shipping is done via 1st class waybill. If you choose trackable shipping, you can track your seed delivery.
Within Europe it varies between two days and a week depending on shipping choice, but it can take a few more days in some cases. Outside Europe it can take a little longer. During peak season we ship daily, but during low season we collect orders and ship about twice a week.
Products
A simple test to assess the condition of the wheel motor is to pull forward/backward on the wheel. A new motor has a play of about 3mm measured on the outside of the wheel. If the measurement is about 10mm, the gearbox is worn and should be repaired. Even a large side clearance, around than 5mm, indicates bad wheel bearings and worn wheel axles. The best way to check the condition of the wheel motor is to unscrew it and inspect the gears.
Large motors (320,330X, 420, 430X, 440, 450X etc.)
In the large gearboxes, it is usually only the middle gear (sun gear) that wears out in the outermost part of the gearbox. Sometimes the four large planetary gears may also need to be replaced. This is usually due to broken teeth when they have been over-geared for too long, but sometimes also because the holes in the middle of them have become too worn. Sometimes the plastic gears closest to the electric motor may have slightly enlarged holes, but this does not affect durability. if the wear is moderate. For a good lifespan of your wheel motor, the wheel bearings also need to be replaced and the wear on the shaft must be addressed. The easiest and strongest thing is to buy reinforced wheel bearings with a longer shaft. Alternatively, you can fake a bearing between the worn wheel shaft and the new wheel bearings. However, a new shaft and widened wheel bearings are recommended as it is also a good upgrade!
Large motors 2020->
The newer large motors usually break in the wheel bearing so that moisture penetrates. The shaft becomes rusty and the gears usually become worn. To remedy this, there is a repair kit with a new seal and a stainless steel wheel shaft.
Small motors (105,305,310, 315, Gardena)
In the small motors, it is usually the outer bearing with the gear and planet holder pin that wears out. The pins become worn out and the holes in the three planet gears become too large. In these small motors, the middle gear (sun gear) can also wear out, usually as a result of bad wheel bearings and a worn shaft. In some cases, the beveled plastic gears that are driven by the electric motor can also break. For a good lifespan of your wheel motor, the wheel bearings also need to be replaced. The wheel axle may also need to be replaced, but this is not as common a problem as with larger machines. Reinforced wheel bearings can also be selected if you want the best.
Small motors 2020->
The newer small motors tend to break in the wheel bearings so that moisture penetrates. The shaft becomes rusty and the pins tend to wear out. Here the gears usually cope. To remedy this, there is a repair kit with a new seal and a stainless steel wheel axle.
Motors marked with Linix
These motors are of high quality and do not have the same type of defects as the other motors. The most common problem is that the plastic gears closest to the electric motor break. Sometimes the gears in the outer part closest to the wheel can also wear out. Wheel bearings can cut together and block the motor and this can lead to damage to the wheel axle. The wheel's planet holder pin can also break and block rotation.
Motors marked with Dunkermotoren (230, 260, 265ACX, early 330X)
These motors are also of high quality and if they are not mistreated, they usually last a very long time. The most common problem is that the plastic gears closest to the electric motor break. The outer planetary stage's steel gears, pins and the ring gear with internal teeth that surrounds all planetary gears can also become worn out. Note! If you are going to screw with this type of engine, it is important to keep track of which gears were where. Otherwise, there is a risk that gears will break when the machine is started again. This is because the gears are made of three different materials. The gears closest to the electric motor are made of plastic. The middle layer has sintered metal gears (rounded around the hole in the middle) and the outer layer has steel gears (angular around the hole in the middle).
How long does the gearbox last?
The gearboxes on large machines usually wear out somewhere between 5000 and 10000 hours. They can then be repaired with a repair kit. The same applies to smaller machines.
How long do the electric motors last?
The electric motors are of very high quality. In my test machine (430X 2016), the electric motors have now run for 17000 hours and they show no signs of wear. In my experience, it is only in isolated cases, less than 1%, that the electric motor breaks. In the cases I have seen electric motors with bad bearings, the reason has been that metal residues from the gears have entered the bearings. The ball bearings in the motors can be replaced. For the smaller motors, you need a puller to change the bearing behind the gear.
For example: "Wheel motor right blocked"
If a similar error code appears on the display, it may be due to the following:
Generation 3 (310, 315, 320,330X, 420, 430X, 440, 450X)
If the motor turns but feels abnormally sluggish, this is likely due to one of the following reasons: In rare cases, grease may have penetrated the electric motor and blocked the motor's rotation. This can be repaired by folding out the pressings that secure the end cap and tapping the motor shaft lightly with a piece of wood. When the motor is divided, you can clean out the grease residues so that the motor can spin freely again. Then the end cap is reassembled and the sprains are tapped in again. This can happen on both large and small motors. In isolated cases, the grease in the gearbox may also have dried up so that the gearbox runs sluggishly; This mainly applies to small motors. On smaller motors with a 4mm shaft, the motor cannot be separated as easily, a puller may be needed. Remnants of gears can block the rotation of the gears. On both large and small machines, gears can break and block rotation completely or partially.
Generation 2 (220AC, 230ACX, 260ACX, 265ACX) also applies to 105/305
In these machines, the most common fault is that the main circuit board has been damaged by moisture. This is easiest to check by replacing the right and left wheel motors to see if the fault follows the motor. If the fault follows the motor, it can be concluded that there is a fault in the motor. If the fault remains on the same side, the main circuit board is defective.
Test the wheel motors in the Tools menu.
See the procedure at the end of the YouTube clip as this is a hidden menu. The current consumption at full speed should not be much above 250mA. Check the current consumption again after the machine has been running for a day.
Tip: On the G3 (105-450X) you first enter the menu and then hold down 7 and 9 for a few seconds.
On the G2 (220AC and 230ACX) you first enter the settings in the menu, then hold down 4, 3 and HOME simultaneously for a few seconds.
On newer Gardena, press the right and left arrows simultaneously for a few seconds.
I am proud of my parts and know that they are of good quality and therefore have a 2 year warranty on my gears. This applies on the condition that you have been careful and followed the instructions in the YouTube clip. If you have done that, you will not have problems with durability for many years to come.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.