Terms of service

In general
Please read our terms of use carefully before using the Klipparservice website. When using our website, orders and service (hereinafter referred to as service/services), you have accepted and follow our terms of use. These terms of use apply to all visitors to our site, customers and others who use our services. By using our services, you are bound by these terms of use. If you do not agree to any part of the terms, you are not authorized to use any of our services.

Should any condition be found to be invalid according to what applies according to Swedish or EU law, this shall not mean that the purchase conditions in their entirety become invalid, but the invalid condition shall in such case be replaced by an equivalent legal text.

Termination
We may terminate or terminate your access to our Services and Websites immediately, without prior notice or notice, for any reason, including without limitation if you violate the Terms.

All provisions of the Terms which by their nature should survive termination shall also survive termination, including, without limitation, title provisions, warranty limitations, damages and limitations of liability.

Links to other websites
Our website may contain links to other websites or services that are not owned or controlled by us. We have no control over, and take no responsibility for, the content, terms of use, privacy policies, or anything else that other sites or services have. You know and agree that we do not take responsibility, either directly or indirectly, for any damage or loss that occurs in connection with contact with any page or service other than the Klipparservice website.

We strongly recommend that you read the terms and conditions on the pages you visit before making a purchase.

Applicable law
Our terms must be adapted to the laws in Sweden. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court of law, the remaining provisions of these Terms will apply. These Terms constitute the entire agreement between us regarding our Services and supersede any prior agreements we may have between us regarding the Services

For you, who are a private person, the Distance Contracts Act (see below regarding the right of withdrawal) and the Consumer Purchase Act, which have strict regulations, apply, which means that the law applies, even though you have agreed on something else. For companies, including individual traders, the Purchase Act applies, which is dispositive, which means that agreements between companies apply primarily before the law.

Policy and cookies
This page informs you of our policies regarding the collection of personal information. The personal data you provide to us will not be forwarded, sold, exchanged or shared with other companies, organizations or individuals without your consent. Our purpose in collecting and saving information is to be able to give you an optimal experience on our website. By visiting our website, you agree to this.

We may also contact you as both a business and private customer to ask if you would like to leave a review after completing the order. This is completely voluntary. You can read more about our policy regarding cookies in our privacy policy.

Permission to trade
If you are under 18 years of age, you must have a guardian's permission to order. Such permission can be given by a parent sending their express permission to us by email. All fake orders are tracked and reported to the police, and if we have suffered financial loss we will demand compensation.

Abandoned shopping cart
If you have added items to the shopping cart without completing the purchase, we will email you a reminder list of the products you added to the shopping cart, provided that you:

• subscribe to our newsletter,

• or is a registered customer with us,

• or have entered your email address with us in another way.

This is an extra customer service to make your purchase with us as smooth and easy as possible. You can recreate the shopping cart at any time with all the items in it or not. You therefore do not need to act if you do not wish to complete the purchase.

Price and availability of the products are based on the time you put the products in the shopping cart. We reserve the right to change prices slightly in connection with various campaigns with expiration dates. The products may also have sold out.

Payment and delivery
When you put goods in the shopping basket and go to the checkout, it appears which payment method applies, whether the prices are inclusive or exclusive of VAT and which VAT rate applies if applicable. Delivery will take place within 3 days. In cases where we cannot deliver within 3 days, our order management will contact you regarding your back order.

In addition to the price, there may be additional costs for shipping. In that case, these are listed in the online store's checkout. Normally there are no additional fees, but if this is the case it will be made clear during the ordering process. Please note that there are additional charges from the forwarder when you order to Norway. These fees are paid when you pick up the package or via invoice from the forwarder.

In the online store, goods may possibly be marked with a delivery indication. We reserve the right to delete undeliverable goods from your order with a price deduction for the same. If you wish to order another, equivalent item, this is to be considered a new order. If you wish to cancel an item due to a delay in delivery, this is possible until the item has been processed, i.e. an invoice or shipping document has been created. Partial deliveries only take place at your request and may incur additional shipping costs for you.

When you place your order, it appears at checkout which delivery method applies. It is your responsibility to ensure that the address provided by you at the time of ordering is correct. If your shipment needs to be rerouted due to an incorrectly entered address, you are responsible for the cost.

Customers within Sweden
Companies that are registered in Sweden and private individuals that trade within Sweden pay VAT according to Swedish law. VAT is always added to your orders.

Customers within the EU outside of Sweden
Companies within the EU but which are registered outside Sweden, for example Danish companies, who order which are VAT registered in another EU country will receive an invoice without VAT with a reverse charge. This means that your company is obliged to calculate and pay VAT in the country where the company is registered. Contact your local tax office if you have any questions.

Companies that are not VAT registered in an EU country must pay Swedish VAT. The Swedish VAT is added to your invoice from us. Contact your local tax office if you have any questions.

Private individuals who order from a country within the EU but outside Sweden pay Swedish VAT when they order from our website. VAT is added to the amount when you order on the website. Contact your local tax office if you have any questions.

Customers outside the EU
Companies outside the EU, for example Norwegian companies, will receive an invoice without VAT. The price will therefore not include VAT. Norwegian companies do not pay VAT to Klipparservice. If your company is not VAT registered, the freight forwarder will pay the VAT for you when clearing your order. The freight forwarder then forwards an invoice for the VAT and any charges such as handling charges and customs clearance. Contact your local tax office and freight forwarder if you have any questions.

If your Norwegian company is VAT registered, you pay the VAT yourself to the Swedish Tax Agency when the package arrives at your company. The freight forwarder may invoice for customs clearance fees. Klipparservice cannot influence these fees. You yourself are obliged to find out what applies and what fees are added by the forwarder when you order from Sweden to Norway. Contact your local tax office and freight forwarder if you have any questions.

Note that if an order is sent to a country outside the EU, for example Norway, import fees (such as customs clearance fees) may be added. These will be charged when the item reaches your delivery address or collection point. You are responsible for paying import duties and VAT. Note that Klipparservice has no control over these fees, and as these may vary from country to country, Klipparservice cannot predict how much they will be. Klipparservice recommends contacting your local customs office for more information.

Norwegian individuals must pay customs duty and VAT to the forwarder. The price on our website does not include VAT and does not cover customs duties. As a private individual, you yourself are responsible for paying VAT and the customs duty. If you have any questions, contact your freight forwarder.

Payment and late payment interest
The due date is usually 7 days from the date of the invoice, if payment is not received within the correct time, late payment interest at 12% + current reference price list at that time is charged. If payment is not received after the first reminder, 12% late payment interest + SEK 200 in reminder fee will be charged (from the second reminder).

Change of order
You can make changes to your order of in-stock items until the order has been processed. If the change is approved, any price differences will be settled according to the price in effect at the time of the change. Private individuals have the right of withdrawal according to law, see under the heading Right of withdrawal.

Cancellation
A cancellation is not valid until you have received confirmation from us. You can cancel your order at no cost to you until the order has been executed. After this time, you, as ordered to your company, are obliged to accept the delivery. Private individuals have the right of withdrawal, see under the heading Right of withdrawal. Companies that cancel a custom-made product must pay compensation for costs incurred up to the cancellation and for lost profit.

Misprints and the like
We reserve the right against possible printing errors and against errors in information and specifications regarding goods and services that appear in our assortment.

Force majeure
Both parties shall be exempted from performance of the agreement if performance is prevented or substantially impeded by circumstances that the party could not reasonably control or foresee. The following and similar circumstances shall be deemed to constitute grounds for exemption where they prevent or complicate the fulfillment of the agreement: fire, war, mobilization, requisition, seizure, currency restrictions, general shortage of goods, shortage of means of transport, strike, lockout, power cut, restrictions in the form of motive power and failure in or delay in deliveries from subcontractors which is based on circumstances referred to in this point or other circumstances beyond the control of the party, which either prevent or hinder the performance of the party to such an extent that it can only be done at an abnormally high cost.

Unclaimed shipment
It is your responsibility to redeem the shipment at the delivery point within the time stated on the avin. If you cannot receive the package upon delivery, or do not pick up your package at the delivery point, it will be sent back to us and we may then charge you a reasonable amount for the additional shipping and administrative work. If this cost is not paid, the claim is passed on to debt collection. If you want to have the shipment sent out again, extra shipping costs will be added. For returns, please see Complaints and returns.

Receipt control
It is your responsibility to redeem the shipment at the delivery point within the time stated on the avin. If you cannot receive the package upon delivery, or do not pick up your package at the delivery point, it will be sent back to us and we may then charge you a reasonable amount for the additional shipping and administrative work. If this cost is not paid, the claim is passed on to debt collection. If you want to have the shipment sent out again, extra shipping costs will be added. For returns, please see Complaints and returns.

The tax authorities
The goods remain the property of Klipparservice until full payment is received.

Complaints and returns
As a private individual, you have a 14-day right of exchange/cancellation when shopping online. This means that you can return unused, undamaged goods within 14 days of receiving your package.
Please note that a refund fee (SEK 20) is charged when exercising the right of withdrawal. This only applies to payments via Payment Card. A private person who uses his right of withdrawal pays the shipping cost for the returned item himself. Klipparservice reserves the right to deduct a reasonable fee for any extra handling in case of return or complaint. If the product is faulty, we will refund the return shipping and what you paid for the damaged or incorrectly delivered product, provided that we cannot send you a new product within a reasonable time. If an item has been used or handled carelessly, so that it can no longer be sold as new, you will be obliged to compensate the company for the decrease in value. In order to be able to determine the properties or function of a product, you must in some cases break the packaging, which in that case must be opened as carefully as possible and returned together with the product.

Please note that you do not have the right of exchange or cancellation for items that have been manufactured according to your instructions or that have otherwise received a clear personal touch, items that cannot be appropriately returned due to health or hygiene reasons if the seal has been broken.

If the product is broken when you open the package or if there is a fault with the product, you, as a private person, have the right to complain for a total of 3 years from when you received the package. However, complaints must be made within a reasonable time and no later than 2 months after you discovered the error. If there is a warranty that is longer than 3 years, you can complain within the warranty period.

An approved return or complaint number must always be attached to Klipparservice. Returns and complaints without an approved return or complaint number are not accepted.
Dispute
Allmänna Reklamationsnämnden (ARN) provides a free procedure that private individuals can use in the event of a dispute. It is our policy to always follow ARN's recommendations. Disputes between companies are settled by general courts.

Changes
We reserve the right to change or replace these terms at any time. If there is a material change, we will try to give at least 30 days' notice before the new terms come into force. What constitutes material change will be determined by us. By continuing to access or use our Service after these changes become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using our service.

Contact Us
If you have any questions, please contact us.

Klipparservice
Gordon Ekman AB
Grännaforsa 2
34263 Moheda
Sweden

Phone: +46(0)73-633 19 19
Email: info@klipparservice.se